Shipping & Returns

Shipping

All prices are in Canadian dollars.

All orders are shipped via Canada Post Expedited Parcel within 3 business days of your order being placed.

Although it is rare, if there are ever any problems with your delivery, please know that I will do my best to resolve the issue.

Also, if you need your item shipped faster, please email me directly (not through Instagram or Facebook) so that I may accommodate your request. Shipping prices will increase, but I am more than happy to get it to you faster if need be!

Majacraft supports direct shipments, which means online prices include the shipping costs from New Zealand and delivery times will typically be 2-3 weeks. I do carry some of the small Majacraft tools so drop shipping wouldn’t be necessary. All taxes owing have been paid at time of your purchase.

I reserve the right to pass on additional shipping charges, significantly above and beyond the flat rate should it be necessary to do so (ie: higher than average shipping costs due to location). Please contact me if you are unsure and think your location may incur additional shipping costs.

Shipping Rates Canada and the US

Flat Rates apply to orders before tax and after any discounts, coupons or sales.

Please note that we cannot be responsible for any customs duty, tax or broker fees on items shipped outside of Canada.

50g max – $5

Your fibre will be sent Oversized Letter Mail: No tracking and No insurance (Canada Only). Does not include larger items (eg. Ball brauser, sprinkler – items that cannot be compressed)

This shipping option can be chosen at check out. This option is only valid for any small bagged items or one braid of roving or one skein of hand painted yarn. If you choose this option for other items that do not qualify or if you have more then one item in your order you will be automatically upgraded and charged for Flat Rate Shipping. I will not replace lost or damaged packages shipped by this method, the purchaser assumes the risk completely.

Free Pickup!! you are welcome to come by and pick up your order from the studio, just contact me so we can make arrangements.

$19 Shipping on orders $100 or less

$27 Shipping on orders $101 to $250

Free shipping on orders above $251 Does NOT include drop ship items

Shipping Rates Outside of North America

All shipping outside of Canada will be shipped Canada Post and accurate shipping costs will be calculated and added.

Please note that we cannot be responsible for any customs duty, tax or broker fee for the international shipments.

Returns

Items found to be defective may be returned for replacement within 14 days. Cut fabrics are NOT returnable.

I gladly accept item exchanges for in-store credit.

Please contact me within 2 days of delivery so we can work it out and I can send you a return shipping label.

Ship items back within 7 days of delivery

You may request a cancellation within 1 hour of purchase.